| A brief summary |
The behavior of actors during a crisis relies upon the long-term construction of ‘peacetime’ links. The day an accident happens, it is too late to avoid panic or unwanted curiosity, based on the expectation that a well-run ‘crisis communication’ operation will do the job.
The accident on 26 September 2019 at the Lubrizol factory highlighted the importance of a shared safety culture between industrialists and actors external to hazardous facilities, notably citizens and public entities.
On the day of the accident, there was an overwhelming sense that the population did not know or understand what was happening at the Lubrizol site, and that some of their actions actually increased their risk exposure.
In addition, the accident demonstrated the operational limits of alert, rapid communication, and population protection processes.
This feedback highlights that it is important to understand why, despite a multitude of obligations to anticipate and prepare for a crisis, on the day, nothing went to plan. A second aim is to identify solutions that have been proven to work elsewhere, and can be used as a foundation.
| Themes |
The discussion group will focus on:
- Building a safety culture that is more widely shared among all local stakeholders.
- Increasing sensitivity to industrial risks and forms of citizen participation.
- Potential improvements to day-to-day dialogue and, in a crisis, with the local community.
- The advantages and disadvantages of digital tools (social networks, new information technologies) in crisis communication.
- The methodology that should be used to ensure that sufficient technical, organizational and human resources, in the broad sense, are available in areas that could be impacted by a major industrial incident.
| Participants |
The group is in the process of being set up.
Our partnership with Amaris
Amaris is the association of local authorities responsible for the control of major technological risks. It brings together local authorities that are home to activities associated with major industrial risks.
Methods & know-how manager, Icsi
Delegate general, Amaris